Cafe Manager

• Demonstrates a calm demeanor during periods of high volume or unusual events
• Sets a positive example for the store team
• Displays a customer first attitude by training and holding all team members accountable for delivering a high level of customer service
• Manages with integrity, honesty, and knowledge that promotes the culture, mission and values of Copper Moon Coffee
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations
• Provides coaching and direction to the store team to take action and to achieve operational goals
• Develops strategic operational plans for the store(s)
• Monitors staffing levels to ensure team member development and talent acquisition
• Provides coaching, feedback and developmental opportunities
• Conducts performance assessments and manages ongoing performance of team
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful team

Work Environment:

This job operates in a fast-pace café environment.

Required Knowledge, Skills & Abilities:

• Ability to lead, teach, and coach team members
• Ability to communicate effectively using technology
• Friendly, outgoing personality able to market our brand and share the CM story
• Comfortability managing store operations independently

Education and Experience:

• 3-5 years QSR management experience
• Bachelor of Science degree in Hospitality or Food Service
• Serv Safe certified
• SCA certifications are preferred
• Passion for coffee
• Understanding of Accounting
• History of working with POS operating systems

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift 25 pounds.
• Ability to carry 25 pounds.