Cafe Shift Lead

Position Purpose:

The Cafe Shift Lead is responsible for leading day-to-day cafe operations, ensuring high-quality food and beverage service standards for students, staff, faculty, and guests, including special events and conferences. It oversees Baristas, Café Cashiers, volunteers, and interns for a given shift within the Café team. This role aligns Campus Dining personnel with the vision and mission of Charis Bible College, emphasizing cleanliness, hospitality, and world-class service and food production.

Essential Duties:

• Train and supervise baristas to expertly prepare and serve a variety of coffee and tea beverages, following established recipes and maintaining high-quality standards.
• Communicate and train staff to be knowledgeable about the menu, including seasonal and specialty items, and be able to make recommendations to customers.
• Train and supervise staff on how to accurately take and process customer orders, ensuring all orders are correct and meet customer expectations.
• Instruct staff on how to handle cash, credit, and other forms of payment accurately and responsibly, following all cash-handling procedures.
• Complete clerical assignments as directed by the Campus Dining Manager.
• Assure staff are trained to maintain a clean and sanitary work environment, including cleaning equipment, counters, and seating areas, adhering to health and safety regulations.
• Monitor and delegate restocking of inventory as needed, including coffee beans, syrups, milk, and other supplies, ensuring everything is available for smooth operation.
• Assist and lead café staff in all aspects of catering and beverage services for events held at the college, providing high-quality service to event attendees.
• Manage and train staff to work collaboratively with other staff members, including kitchen and event staff, to ensure seamless service and operations.
• Participate and ensure staff members are participating in ongoing training and development opportunities to enhance skills and stay current with industry trends and college policies.
• Lead by example and ensure all staff, interns, and volunteers act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Charis Bible College.
• Maintain and set the pace for café staff members to maintain a calm demeanor during periods of high volume or unusual events, to keep the Kiosk running to standard, and to set a positive example for the team.
• Oversee the preparation of food for purchase, such as cutting and packing food for sale through the Café as directed.
• Come alongside and assist Charis Kitchen during a high volume of meal plan activities as required.
• Follows health, safety, and sanitation guidelines for all products and instructs staff members on the same.
• Other duties as assigned.