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SUMMARY:
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Responsible for cashing tickets, balancing assigned bank, enrolling guests into the Players’ Club, explaining the benefits of membership and maintaining accuracy through all work functions.
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ESSENTIAL DUTIES & RESPONSIBILITIES:
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Duties include, but are not limited to:
- Assists guests with cashiering and Players’ Club activities.
- Accurately balances assigned bank.
- Cashes tickets and other currency, in a courteous, timely manner.
- Cashes personal checks for currency.
- Redeems foreign currency, computing accurate exchange rates for the various currency received.
- Maintains a working knowledge of the facility, as well as special events on property, in order to advise guests of same, whenever possible.
- Assists other Cashier Service Representatives as needed.
- Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
- Maintains a working knowledge of the Players’ Club in order to effectively explain same to guests.
- Resolves minor guest conflicts related to Players’ Club.
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Distributes program coupons to guests and redeems coupons as necessary.
- Performs other duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
- Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
- Retains employees through involvement in employee training and development.
- Explains why we do things, in advance of doing them.
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