Cage Shift Manager (7489)

SUMMARY:

This position is responsible for the operation of all Cage activity during the shift. Responsible and accountable for Cage main bank and for balancing casino Cage at end of shift. Responsibilities include function of cashier when necessary. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Responsible for the operational functions of a department with direct emphasis on policy and procedures compliance, cash control, and protection of assets.
• Maintain security and accountability of company funds located in the Cage during shift.
• Assist customers and employees.
• Balance Casino Cage.
• Control Cage Main Bank.
• Prepare daily reports.
• Safeguard assets.
• Handle customer inquiries and complaints.
• Supervise Cage Supervisors, Main Bankers and CSR to ensure their compliance with policies and procedures.
• Key control for Cage and Gaming Commission.
• Conduct the investigation of any window overages or shortages and make the necessary corrections and forward a report to the Cage Manager summarizing the results of the investigation.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

Supervise directly and indirectly all employees of the Cage Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.