Cage Shift Supervisor (Full Time) (36300)

Job Description Summary

Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interface with other departments. Handle customers in a professional and friendly manner.

Essential Duties and Responsibilities (other duties may be assigned)

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
• Maintain security and accountability of company funds located in cages during designated shift.
• Assist in balancing main bank.
• Must be able to work in a window when necessary.
• Supervise cage cashiers. Provide orderly and positive working environment.
• Prepare staffing schedules. Approve days off, vacations, personal days and follow up with paperwork.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customers’ complaints and inquiries.
• May review Cash Operations Surveillance Tape.
• Monitors staff performance; ensuring adherence to casino policies and procedures.
• Provides excellent guest service to both guest and internal clients.
• Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.

Supervisory Responsibilities

• Directly supervises Main Bank and Cage Cashiers.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Prepares monthly variation and activity report for Director of Cage and Credit.
• Interface and provides Cashiers with ongoing training and information.
• Prepares evaluation of Cashiers when due.
• Other related duties as assigned by Director of Cage and Credit or Cage Shift Manager.

Access to Sensitive Areas and Information

As per the ACGC Access Matrix.

Signatory Ability

All Cage related forms