Call Agent

Be part of our Central Monitoring Command Center team, respond to all calls and alarm signals promptly and efficiently.

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Office next to Havelock MRT Station (TE16)

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call center service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on rotating morning (7am to 5pm) and afternoon (12.30pm to 10.30pm) shifts, including weekends and Public Holidays, 5 days work week
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Please indicate your expected salary in your resume as well. We regret that only shortlisted candidate will be contacted.