Call Center 1st Shift
Posted
Description
About Us
Commercial Fire is a leading nationwide provider of fire protection and life safety services. We partner with a vast network of affiliate technicians across the United States to deliver reliable, world-class customer service to our clients. We are seeking a motivated, career-driven individual who wants to gain valuable experience in the customer service and logistics realm while developing the essential skills needed for long-term professional growth.
Responsibilities
As a Call Center Representative, you will serve as the vital link between our national customers and our field technicians. Your day-to-day will include:
- Inbound Call Management: Handle incoming calls from on-site technicians performing inspections and repairs for our major national accounts (including retail, hospitality, and restaurant chains).
- Customer Support & Updates: Respond to inquiries from customers and facilities management companies requesting service, and provide timely updates on existing requests (including technician ETAs at the store level).
- Dispatcher Logistics: Dispatch technicians to customer locations for urgent demand repairs, system assessments, and preventative maintenance work orders.
- Relationship Building: Cultivate strong, professional relationships with technicians, customers, and internal team members.
- Special Projects: Adapt and contribute to special projects and other duties as assigned to support team success.