Call Center/Active Teller Representative

This position can be based out of any of our HOMEBANK locations!

• Ability to answer phones professionally
• Working knowledge and use of Call Center Operating Software;
• Ability to answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments;
  • Stop payments;
  • Check Orders;
  • Debit Card Restrictions;
• Ability to learn and discuss Account products;
  • Consumer products;
  • Business products;
  • Interest Rates;
  • Credit Card Information;
• Basic knowledge and understanding of Internet Banking/Mobile Banking
  • Assisting Customer change passcode and login over the phone;
  • Helping customer enroll in E-Statements
  • Ability to reset internet banking passcodes
  • Assist customer in downloading mobile banking app, accessing accounts, using app.
• Other Duties as assigned