Call Center Agent

Key Responsibilities

• Answer incoming calls, SMS, and emails in a professional and timely manner
• Schedule and dispatch appointments accurately
• Provide quotes and process invoices with accuracy
• Use 8x8 system to provide status updates and create service requests
• Escalate customer concerns or complex issues when necessary
• Maintain accurate records and customer information
• Deliver a high level of customer service at all times

Qualifications

• Previous customer service experience required
• Call center experience preferred
• Auto industry experience is a plus
• Understanding of the collision industry is highly preferred
• Strong phone presence (inbound and outbound calls)
• Comfortable using Windows-based systems

Skills & Abilities

• Basic computer skills
• Basic to intermediate Microsoft Excel skills
• Proficiency in Microsoft Office
• Experience with Microsoft Teams
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment

What We’re Looking For

• High level of integrity and accountability
• Strong team player with a positive attitude
• Customer-first mindset
• Willingness to learn and bring new ideas