Call Center Agent (FT)

We are a family owned and operated business with a new call center located in Baldwin, MD!

We are looking for outgoing members to join our team as call center agents!

Call Center Sales Agent Description:

1. Schedule and confirm appointments

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas

Call Center Target Metrics:

• 45-55 Dials per hour per caller
• 30% conversion from Raw Lead to Set Appointment
• 80% conversion from Set Appointment to Issued Appointment
• 80% Demo Rate on all Issued Appointments

This is an in-office position only. Evening and weekend availability is needed.

Benefits Include:

• Paid vacation days (after 90 days)
• Paid sick days (after 60 days)
• Access to health insurance (after 60 days)
• Simple IRA (after 12 months)