Call Center Agent II (3 month contract)

HealthEdge is a technology company serving the healthcare industry. We are seeking a Customer Service Associate to support our customers through inbound call center operations. Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the HealthEdge customers via inbound Call Center Operations. The position requires availability during established business operating hours and assigned schedules.

Duties/Responsibilities:

• Receive and respond to inbound customer calls.
• Document interactions in tracking systems.
• Research and resolve customer inquiries.
• Coordinate with internal teams to support issue resolution.
• Deliver exceptional customer service.

Qualifications:

• Education and relevant experience in customer service, healthcare operations, or related fields.
• Experience in customer service, healthcare operations, or call center environments.
• Knowledge of healthcare claims processes and customer service practices.
• Strong verbal and written communication skills.
• Ability to work independently and manage priorities
• Proficiency with Microsoft Office applications

Work Environment:

Remote position

Ability to work assigned business hours

May require occasional travel