Call Center Agent in Guest Service - Nights - Year Round / Full Time - Keystone, CO

The PBX/Guest Services Call Center Agent answers incoming calls in a professional manner, determines caller's needs and directs the call appropriately. Hours for this shift are 11pm-7am.

Job Requirements

• Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards.
• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.
• Assist Owners and Guests with luggage, room moves, wheelchairs, cribs and rollaway beds.
• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.
• Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls
• Explain guest pay folios over the telephone and e-mail receipts.
• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

Qualifications

• Read, write, and understand English -required
• Able to sit for 8 hours -required
• High school Degree -required
• Previous experience in Lodging/Hospitality/Call center- preferred
• Computer-Microsoft office-preferred
• Must be flexible in schedule -required

Interesting and Informational Links:

• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Keystone Resort
• Find out more about our Company Policies