Call Center Agent

Description

Answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.

Basic Responsibilities

• Having conversations with customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer questions regarding products or customer service problems and situations as needed.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM software.

• High school degree or above.
• Excellent communication skills, including verbal, reading and written skills.
• Ability to work with others.
• Good computer skills.
• Good multi-tasking skills.
• English level C1 or better.
• Excellent people skills.