Call Center Agent

Who We Are:

Skagit Radiology Inc., P.S. is dedicated to providing patients and physicians with advanced, sub-specialized expertise and the highest levels of excellence in radiological services. Our staff incorporates the latest technology in medical imaging and image-guided therapy into cost-effective clinical practice. We actively maintain a leadership role in providing these services to the medical community and collaborate with other health care providers to continuously improve patient care. Our shared values include mutual respect, teamwork, superior service, professionalism and confidentiality.

Job Summary:

Under supervision of the Clinical Support Manager, this position provides exceptional customer service while answering telephone calls, assisting referring providers, transferring calls to appropriate radiologists and scheduling patient appointments, as well as performs various billing duties as assigned.

Specific Duties & Responsibilities:

• Demonstrate knowledge of the principles of growth and development over the life span and can identify each patient's requirements relative to his/her age-specific needs.
• Answer phones, relay incoming calls to appropriate parties, and assist providers by reaching the correct radiologist to answer clinical questions.
• Schedule appointments and coordinate interpreter services for scheduled appointments.
• Make reminder appointment phone calls and provide accurate directions to patients.
• Coordinate medical records requests, attorney requests and orders from referring providers.
• Perform exam pre-authorization and insurance verification services.
• Register patients in the billing system.
• Relay urgent results from radiologists to referring providers and create appropriate documentation.
• Perform some clerical duties such as filing, typing, opening and going on courier runs, as well as ready patient letters, reports, and other correspondence from mammography reporting and tracking systems.
• Provide back up to Clinic Front Desk, Billing Front Desk and Registration when needed.
• Keep track of office supply inventory and communicate with person ordering when needed.
• Attend meetings as required.
• Must have demonstrated ability to interact positively with supervisors, peers, co-workers, subordinates, patients and visitors.
• Must meet regular attendance standards and must stay at, or below, accrued PTO utilization levels.
• Perform other duties as assigned.