Call Center Consumer Services Ambassador
CONSUMER SERVICES AMBASSADOR (Customer Service / Call Center)
Nuna Baby Essentials, Inc.
Location: Vancouver, WA
Employment Type: Full-Time | Non Exempt | Onsite
JOB OVERVIEW
Nuna Baby Essentials is seeking a Consumer Services Ambassador to provide exceptional customer service across phone, email, chat, text, and social media channels. This role serves as a key brand representative and is ideal for candidates with customer service or call center experience who enjoy helping customers and solving problems.
KEY RESPONSIBILITIES
- Provide prompt, professional customer service across multiple channels
- Respond to inquiries related to product use, assembly, features, parts, and recalls
- Resolve customer concerns with empathy and accuracy
- Document customer interactions in CRM systems (Zendesk preferred)
- Process replacement parts and orders accurately and efficiently
- Identify upsell or cross sell opportunities when appropriate
- Meet service quality and performance metrics
- Collaborate with internal teams to improve customer experience
REQUIRED QUALIFICATIONS
- 1–3 years of customer service or call center experience
- Experience supporting customers via social media
- Strong communication and problem solving skills
- Ability to multitask in a fast paced environment
- High school diploma or GED required
TECHNOLOGY SKILLS
- CRM experience (Zendesk preferred)
- Comfort using phone/headsets, email, and chat tools
- Strong typing and data entry skills
- Microsoft Office and general computer proficiency
- Ability to learn new systems quickly
ADDITIONAL REQUIREMENTS
- Flexible schedule including nights and weekends
- Ability to lift up to 30 lbs
- Repetitive motion (typing, hand/wrist use) required
- Bilingual English/Spanish a plus