Call Center CSO (S$2800-S$3500) 5 Days Work Week
Responsibilities
- Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
- Follow up with internal parties for resolutions.
- Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
- Customer service request and any follow-up interaction is logged into CRM accurately and timely.
- Assist in processing and invoicing Local and Export spare part orders.
- Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
- Spare parts inventory management.
Requirements:
- Experience in Call Centre, Banking or Customer Service (Calls and correspondents) environment will be an advantage
- Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
- Good analytical, organizational, and documentation skills.
- Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficient in Microsoft Excel, Word and PowerPoint.
Please forward your resume in *MS Words Format* to Mr Lex Ong Shee Hean (R1106602) : lex@strategysolutions.com.sg
(NOTE: The following information should be included in the resume. Thank you)
Date of Availability
Detailed Job Scope
Reason for Leaving for All Employments
Salary Expectation
Shortlisted candidates will be notified for an interview.
MOM License: 09C3018