Call Center CSR
Summary
Call center customer service representative handling inbound calls for a community bank, assisting customers with inquiries about consumer and business accounts, online banking, and bank products. Role involves processing wire transfers, creating debit cards, and directing calls to appropriate departments.
Call Center CSR
Department/Location: Call Center / Riverside
Employee Reports to: Call Center Manager
FLSA: Hourly; Non-Exempt position
Status: Full-Time 76-80 Hours
Rate of Pay: $19.89 - $29.25 per hour
Summary/Objective: Customer service position answering inbound phone inquiries. Answers questions related to customer accounts and bank products.
Essential Job Functions:
- Answer inbound telephone calls in a professional and courteous manner.
- Ensures high quality, efficient customer interactions.
- Assist customers with inquiries related to consumer and business accounts.
- Directs calls to appropriate staff/departments.
- Answers online banking messages in a timely manner.
- Assists Payments Center with creation of instant issue debit cards.
- Performs Cash Management wire transfer verification.
- Monitors and reports any trends in repeated inquiries to supervisor.
- Completes special projects as assigned by established deadlines.
- Other duties as assigned.