Call Center Customer Service
GENERAL DESCRIPTION OF THE JOB:
Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.
JOB ACTIVITIES:
- Ambassador and spokesperson for the company
- Acts as the spokesman for the customer, communicating to the company: what the
customer wants, when they would like it, and how they would like it done
- Communicate with the customer and answer their questions and concerns
- Assist callers in understanding their problem and communicate fee’s, method of
service, and payment options
- Utilizes scheduling priorities to schedule an appointment time
- Answers phones correctly and in a professional manner.
- Takes calls correctly using scripts and professional practice steps
- Enters all customer data in the computer
- Complete customer letters
- Maintains invoice files
- Marketing preparation (letters, invoice packets)
- Work as a team with other team members
- Understand and follow all company philosophies, policies and procedures
- Understand and follow written and verbal instructions given
- Represent the company in a professional manner
- Perform related work as assigned
- Meet company performance standards per performance reviews
- Follow all company safety rules and requirements
- Assists administration however requested
- Offers ICPO’s as needed