Dealership:

L0105 Lithia Home Office

Lithia & Driveway | Customer Service Representative

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We're looking for a Customer Service Representative to join our Shared Services, Call Center team. This representative will serve as a trusted resource for customers by providing timely support, accurate information, and a positive experience with every interaction.

You'll manage inbound customer calls, assist with account-related requests, maintain accurate records, and help customers navigate policy and cancellation processes.

Location: Remote, (PST work hours)

Compensation Range: $19.25 – $28.85/hr, with a starting range of $20.00 – $20.50/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Answer inbound customer calls in a high-volume call center environment while delivering exceptional service.
• Assist customers with account inquiries, requests, and policy-related questions.
• Educate customers on policy terms, coverage details, and cancellation processes.
• Prepare and process documentation required to support customer requests.
• Maintain accurate and up-to-date customer account information.
• Make outbound calls as needed to follow up on customer inquiries.
• Accurately document customer interactions using company systems.
• Support team goals and assist with additional duties as assigned.

What You'll Bring

• Bilingual in Spanish preferred.
• Strong data entry skills with the ability to accurately navigate and update information across multiple software systems.
• Experience interpreting and responding to customer inquiries, providing detailed troubleshooting and resolutions, and delivering exceptional service where responsiveness and urgency matter.
• Proficiency with Microsoft Office applications, including Excel, Word, and Windows-based systems.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.