Call Center Customer Support Associate

The following responsibilities outline critical aspects of the Customer Support Specialist:

Smile! 😊
Live our #1 Value of Safety
WOW! Customers
Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
Research and resolve customer issues and follow up when necessary and appropriate
Fulfill requests for information and maintain account changes
Process customer comments and feedback
Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
Work week is primarily Monday-Friday but will include a weekend rotation

We're really in the people business, we just happen to wash cars!