Call Center - Customer Support

Central Dispatching Unit

Contact customers after claims are filed to schedule inspections
Provide professional, friendly service on every call
Review claims and gather or update any missing or pending information
Coordinate and dispatch inspections and supplement assignments
Handle incoming calls from body shops requesting supplements
Enter information quickly and accurately using multiple systems
Support the team with additional tasks as needed

What We’re Looking For
Strong typing and computer skills
Ability to thrive in a fast-paced environment
Clear, professional communication
Strong attention to detail and ability to manage multiple tasks

Requirements & Qualifications

Computer literate (basic to intermediate skills)

Strong typing and data-entry ability

Bilingual (English/Spanish) preferred

Excellent verbal communication; professional, assertive, and customer-focused

Able to thrive in a fast-paced, high-volume environment

Consistent record of strong performance and reliability

Ability to follow established procedures accurately

Flexible schedule and reliable transportation

Dependable in adhering to assigned work schedules

Previous customer service experience preferred

High School Diploma required