Call Center Department Manager
Posted Updated
Description
A Dental Office that prides themselves on being STATE OF THE ART! Imagine walking into the practice and feeling the confidence of more Artistic Aspect of Dentistry. Thus, helping patients stay CONFIDENT in their SMILES. This BIG DENTAL FAMILY works together to stay on top of the latest dental techniques and software. Although this team is Large they work well together to help the Doctor keep her Standard Of Care for all Patients.
If you enjoy working with a larger team with various specialty dental treatment to care for patients, this is the TEAM and Dental HOME for you.
This position involves being able to be creative and develop a starting call center that handles the patient calls and insurance breakdowns for the offices.
Skill Set:
- Verbal Communication
- Written Communication
- Patient Education
- Outgoing and welcoming
- Team Player
- Detail Oriented
- Time Management
- Organized
COVID-19 Measures:
Curbside Waiting
Symptom Check
Staggered Schedules
Sneeze Guard at Desk locations
Patient Mask
Hand sanitizer stations
Paperless Forms
N95 Mask
Face Shields
Clinical Staff Surgical Gowns
Social Distancing floor decals
CDC Signs Posted for patients
CDC signs posted for staff
Requirements
- High School Diploma
- Front Office Dental Expirence
EXPIRENCE:
Dental software: Open Dental
Patient Communication Software
Weave
What Financial POS / Vendors do you use?
CareCredit
Lending Club
Dental Finance
Familiar with insurances:
PPO
Fee for Service
Benefits
Bonus Structure
Medical
Paid Time Off
Holiday
401k