Call Center Engineer

Sep 28, 2026 10 hr. ago

NEYU Ltd., Call Center Engineer

Competitive package,fully paid in probation period

Paid premium health insurance after probation

Year-end bonus, salary review based on performance

Conduct contact center and voice solution requirements gathering and develop options and alternatives
Provide pre-project consulting to the business and recommend appropriate solutions to solve business problems about Contact Center/Voice infrastructure
Implement, configure and maintain all Contact Center/Voice systems such as VoIP PBX systems
Develop solutions with IT Develop team for the corporate architectural standards, best practices for Contact Center/Voice infrastructure
Provide regional and global support for request management process for Contact Center/Voice infrastructure

University graduate in Telecommunications, IT or related majors with 5 year of experience
Knowledge and/or Certification Contact Center and Unified Communication solutions
Experience as a technical for VoIP telephony projects: Avaya, Cisco, Asterisk, ...
Experience in deploying at least 3 contact centers ( more than 50 agents)
Experience with Cloud Contact Center technologies, Omni-channel Contact Center, Unified Communication
Experience working with telcos to provision SIP trunks for VoIP
Experience in integration solutions with business software as CRM, Workforce Optimization, Workforce Management, ...
Strong communication and interpersonal skills to interact effectively with other services, end-users and management
Able to work independently or team work, research new technologies
Experience with Session Border Controllers, ISDN, GSM Gateway is a plus
Experience with troubleshooting SIP Trunking issues with telcos is a plus
Good technical knowledge and experience with network and infrastructure components: DHCP, DNS, WAN/LAN topologies, firewall is a plus

WHAT WE OFFER

A work-life harmony working schedule from 9 AM – 6 PM from Monday to Friday
Salary: Competitive remuneration package and fully paid in probation period
Paid premium health insurance after probation
Pay-for-performance policy: Year-end bonus and annual salary review based on employee’s performance
Team building and other various cash and non-cash benefits (holidays bonus, birthday…)
A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.
Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly
A delegation culture where you are empowered to take full ownership and responsibilities in projects, tasks and innovations.

Skills