Call center executive

Call center executive

Fargo, ND

Contract Position

Job Description

The Contact Center Associate promotes products and services by taking in-bound sales and service calls from our customers in a 24x7 environment. They answer customer inquiries about products, stores and general company information. They also solve issues related to placing orders and assist customers with placing orders.Take Inbound Calls

• Answer incoming calls from customers who need assistance placing orders, are seeking fashion advice/information or who have service related inquiries.

• Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.

• Set appropriate expectations for the customer and exceed customer commitments.

• Follow-up on issues for customers until resolution is reached.

• Record details of contacts received in various systems.

• Serve as the fashion expert to the customer by answering product inquiries and giving fashion advice.

• Provide accurate information to customers regarding the billing, shipping and handling of their order.

• Communicate policies and procedures to the customer in a positive manner.

Thanks & Regards

Praveen Kumar

Sr. Technical Recruiter

BrainTree Technologies Solutions

13246 s route 59, Suite #218, PlainField, IL

Desk: 815-271-6347

All your information will be kept confidential according to EEO guidelines.