Call Center (Lead Generation) Representative
Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite
Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.
No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.
What You'll Do:
- Make outbound calls and engage potential customers in friendly, professional conversations
- Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
- Accurately enter and update customer information in our CRM systems
- Work toward individual and team lead and appointment goals
- Learn how to confidently handle questions and objections while working in a supportive, team-focused environment
What You Need (Minimum Requirements):
- High school diploma, GED, or equivalent
- At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
- Ability to reliably work the full posted schedule onsite in Fulton, MD
You'll Be a Good Fit If You:
- Communicate clearly and confidently with different types of people
- Are comfortable using a computer while talking with customers
- Can learn and navigate new systems and software
- Are dependable and motivated by goals
- Enjoy a fast-paced, team-oriented environment
- Are coachable and willing to learn
Work Schedule:
After completing training, you’ll transition to a consistent weekly schedule. This position requires five scheduled shifts per week, with evening and weekend availability depending on the schedule selected.
To be considered, you must be able to reliably work at least one of the following schedules:
Schedule 11:
- Sunday: 10:00 a.m.–7:00 p.m.
- Monday: 10:00 a.m.–7:00 p.m.
- Wednesday: 10:00 a.m.–7:00 p.m.
- Thursday: 10:00 a.m.–7:00 p.m.
- Friday: 10:00 a.m.–7:00 p.m.
- Days off: Tuesday and Saturday
Schedule 12:
- Monday: 10:00 a.m.–7:00 p.m.
- Tuesday: 10:00 a.m.–7:00 p.m.
- Thursday: 10:00 a.m.–7:00 p.m.
- Friday: 10:00 a.m.–7:00 p.m.
- Saturday: 10:00 a.m.–7:00 p.m.
- Days off: Sunday and Wednesday
Schedule 13:
- Monday–Wednesday: 12:00 p.m.–9:00 p.m.
- Friday: 12:00 p.m.–9:00 p.m.
- Saturday: 11:00 a.m.–8:00 p.m.
- Days off: Sunday and Thursday
Schedule 14:
- Monday–Thursday: 2:00 p.m.–11:00 p.m.
- Friday: 1:00 p.m.–10:00 p.m.
- Days off: Saturday and Sunday
Please review these options carefully before applying. Your selected schedule will remain consistent each week after training.
Paid Training and Upcoming Start Dates:
All new Call Center (Lead Generation) Representatives must complete a mandatory, two-week paid training program before beginning their regular schedule.
Upcoming Start Dates:
- Monday, September 14, 2026
- Monday, September 21, 2026
- Monday through Friday, 8:00 a.m.–5:00 p.m.
Training Schedule For Your First Two Weeks:
Full attendance during both weeks of training is required. These hours apply only during the training period. After training, you’ll transition to the regular weekly schedule you were hired to work.
Why Window Nation?
At Window Nation, strong performance can lead to greater earning potential and opportunities to grow. You'll receive paid training and ongoing coaching while working alongside a team that's focused on improving and succeeding together.
You don't need previous sales or call center experience to build a career here. If you bring strong people skills, reliability, and the motivation to hit goals, we'll help you develop the rest.
Ready to Put Your People Skills to Work?
If you're dependable, motivated by goals, comfortable talking with customers, we’d like to hear from you.
Apply today to join Window Nation’s Fulton Call Center team.
Our Fulton location is conveniently located near Route 29, Route 32, and I-95 and is accessible from Columbia, Laurel, Scaggsville, Burtonsville, Savage, Jessup, Clarksville, and surrounding communities.
#LI-LM1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
Skills
As published by lever · 20 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Other website
Short answers (5)
- What is your desired compensation?
- If you are a FORMER NewSouth, Armorvue, or Window Nation employee, please enter your 6-digit employee number. optional
- If you were referred by a Window Nation employee, please provide the employee’s first and last name optional
- If you selected 'Other', please specify. optional
- Please list any days or times you're NOT available to work. Type "N/A" if you have no availability restrictions.
Pick from a list (13)
- If offered employment, are you willing to complete a pre-employment background check in accordance with applicable laws and company policy?
- Are you legally authorized to work in the United States, and will you require employment visa sponsorship now or in the future?
- Are you a former or current NewSouth, Armorvue or Window Nation employee? NOTE: If you are a former employee, please include your employee number in the next question. If you are a CURRENT employee, you'll need to submit your application through the internal career page to be considered.
- How did you hear about this job opening? optional
- Choose your preferred WEEKDAY availability (Mon–Fri, 12pm - 9pm). While we’ll do our best to consider your preferences, please note that shifts may change periodically to meet business needs. optional
- Choose your preferred WEEKEND availability (Sat-Sun). NOTE: You must be available to work ONE weekend shift. While we'll do our best to accommodate preferences, shifts may change periodically based on business needs. optional
- *Training for this role is mandatory and runs Monday-Friday during the dates listed. Are you able to attend all training days without scheduling conflicts?
- *If selected, which training start date can you fully commit to attending? (Training attendance is required Monday–Friday during the listed dates.)
- *Do you have a High School Diploma, GED, or equivalent ?
- *Which of the following work environments or experience areas do you have? Select all that apply. optional
- This role involves speaking with customers by phone, working toward performance goals, and handling a high volume of interactions in a fast-paced environment. Are you comfortable working in this type of setting?
- This is a full-time onsite position. Are you able to reliably commute to this office location?
- Are you comfortable using multiple computer systems and applications while speaking with customers? optional
Written answers (2)
- If you selected 'Other', please briefly describe your experience. optional
- What interests you most about this opportunity?