Call Center Manager - SDR Team
We’re hiring a Call Center Manager to improve the productivity and performance of our Sales Development Representatives (SDRs). You’ll oversee SDRs working on different services, support their onboarding and development, monitor their daily activity, and report team progress to management.
Responsibilities
- Onboard new SDRs and help them become productive quickly.
- Train, coach, and develop SDRs through ongoing feedback and call reviews.
- Monitor calls, outreach activity, and performance daily.
- Track team results and send daily reports to management.
- Conduct second-round interviews and help select SDR candidates.
- Manage SDRs working on different services and campaigns, adapting coaching to each one.
- Review datasets and data tools to support accurate targeting, follow-up, and reporting.
- Suggest practical ideas to improve team productivity and results.
- Use calling software and internal tools to manage and monitor SDR activity.
Requirements
Experience managing or leading a team of SDRs, sales representatives, or call center agents.
Experience managing representatives across multiple services, products, or campaigns.
Strong understanding of call monitoring, performance tracking, and sales activity metrics.
Experience with calling software, CRM systems, and sales tools.
Strong working knowledge of Google Sheets and Google Docs.
Confidence working with datasets and data tools.
Strong coaching skills and the ability to explain sales processes clearly.
Excellent spoken and written English and Arabic.
Organized, analytical, proactive, and comfortable reporting team performance.
As published by workable · 11 questions · 5 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (3)
- How many SDRs or agents have you managed at one time?
- What is your monthly salary expectation?
- If selected, when would you be available to start?
Pick from a list (3)
- How many years of experience do you have managing SDRs, sales representatives, or call center agents?
- Have you conducted interviews or helped select SDR candidates?
- What is your spoken and written English level?
Written answers (5)
- Have you managed SDRs working on different services, products, or campaigns at the same time? Please briefly explain.
- How do you monitor calls and daily SDR activity? Which performance metrics do you track?
- What calling software, CRMs, and sales tools have you used?
- How would you use datasets and tools like Google Sheets to monitor SDR performance or improve results?
- Describe how you onboard and train a new SDR.