Call Center Manager
Description
Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!
This position is in our office located at:
10220 Alliance Rd
Cincinnati OH 45242
NO WEEKENDS, NO EVENINGS, NO HOLIDAYS
We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!
Benefits:
· Health insurance
· Dental insurance
· Vision insurance
· Life Insurance
· Pet Insurance
· Health savings account
· Paid sick time
· Paid time off
· Paid holidays
· Profit sharing
· Retirement plan
GENERAL SUMMARY
The Call Center Manager is responsible for planning, organizing, and directing the overall operations of the call center, including setting the budget, hiring and training staff, developing policies and procedures, and evaluating the results and patient satisfaction. A Call Center Manager also liaises with external stakeholders, such as clients, vendors, and regulators, to ensure compliance and quality standards.