Call Center Operations Manager for a Healthcare Services in US (Home Based Full Time)

• Daily performance dashboards (we’ll give you the dialer, you own the reporting layer)

• Real-time visibility into contact rate, CV%, agent-level output, and client delivery numbers

• Weekly client-facing performance reports and live Zoom calls with US clients

• Agent discipline: attendance, adherence, PIPs, and firing when needed

• Working directly with our trainer/QA lead to close gaps you see in the data