Call Center Operations Manager with Security Clearance
Summary
Oversee daily IT call-center operations for government clients, manage teams, and ensure service-desk excellence with security-cleared processes.
Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations Manager - Morning to oversee the daily operations of our IT Call Center supporting government clients in the Nashville, Tennessee area. The ideal candidate is a hands-on, detail-oriented leader with a strong background in IT call center or service desk operations, workforce management, and team leadership. They bring a passion for operational excellence, a commitment to customer satisfac…