Call Center Operator - Seasonal

ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE NOTIFIED

Season runs from September 2026 through April 2027

Takes numerous calls, from residents and outside golfers reserving tee times for the Associations’ seven golf courses. Works under the supervision of the Golf Operations Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES (This list is not intended to detail all aspects of the assigned work but is representative of the job’s overall responsibilities.)
• Provide tee time reservation assistance and general information for seven golf courses.
• Must be able to book, modify, check, or cancel tee times.
• Must be well versed in tee sheet setup and management.
• Must be comfortable handling multiple incoming calls and placing in a queue/hold.
• Must be familiar with the golf courses, their activities, and schedules in order to answer questions regarding upcoming events and course availability.
• Promote the facility programs, events, and image to the customers of the facility at all times.
• Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience booking a tee time.
• Accurate recordkeeping of the number of phone calls received and made on a daily basis.
• Communicate with the golf shop(s) on a regular basis.
• Assist customers with any on-course problems – alert appropriate supervisor/manager, if necessary.
• Additional office work may be assigned during the normal work shift.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.