Call Center Patient Advocate (Patient Intake & Admissions)
Call Center Patient Advocate (Patient Intake & Admissions)
Department: Patient Access / Admissions Reports to: Call Center Manager / Director of Operations
Location: Remote or Hybrid (PRM Clinic Support)
NOTE: Must reside in one of the following states: California, Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, New York, Ohio, Tennessee, Texas, Virginia
Status: Full-Time
Role Overview
Our Patient Advocate serves as the first point of contact for prospective and existing Pelvic Rehabilitation Medicine (PRM) patients. This role blends high-touch patient advocacy with a consultative admissions approach, guiding patients through education, qualification, and scheduling with the goal of converting qualified inquiries into completed consultations and admissions.
The ideal candidate is empathetic, confident, patient-focused, and motivated by helping patients take the next step in their care journey.
Key Responsibilities
Patient Advocacy & Experience
- Educate patients on chronic pelvic pain conditions and PRM’s treatment approach.
- Actively listen to patient concerns and provide clear, supportive guidance.
- Ensure every patient interaction reflects PRM’s standards of excellence and care.
Admissions & Conversion
- Handle inbound and outbound calls, texts, and emails from new and existing patient leads.
- Qualify patients based on clinical appropriateness and readiness for consultation.
- Address hesitations and objections using a patient-centered, educational approach.
Documentation & Systems
- Accurately document and navigate all patient interactions in CRM/EHR systems.
- Track lead status, outcomes, and follow-up activity.
- Always Maintain compliance with HIPAA and PRM policies.