Call Center Quality Assurance Specialist (Non-Technical)
Summary
A non-technical Quality Assurance Specialist supports Trucordia's Medicare Sales team by monitoring inbound and outbound sales agent calls for accuracy, tone, customer service, and compliance with company policy. It's an administrative QA role requiring Microsoft Office proficiency and 1-3 years of admin experience, ideally in insurance.
The Quality Assurance (QA) Specialist will support the Medicare Sales team to ensure the accurate and timely dissemination of information leading to the sale of new and renewed Medicare health plans. The ideal candidate is a highly motivated, energetic, quick learner and skilled in various administrative support functions.
This position will monitor inbound/outbound calls of the sales agents, including but not limited to demeanor, technical accuracy, customer service performance, tone, voice inflections and conformity to company policy and procedures.
- 1-3 years of administrative experience, preferably within the insurance industry
- At least 2 years' experience in Quality Assurance preferred
- Computer proficiency, including Microsoft Office Suite
- Ability to use logic and reasoning to identify the strengths and weaknesses of each call and performance of sales agents
- Professional, organized, and motivated self-starter
- Excellent communication and interpersonal skills
- Superior active listening abilities
- Meticulous work habits
- Ability to work in a fast-paced environment
- High school diploma or G.E.D. required
- Bachelor's degree preferred
- Preferred Health insurance license
Please see our company Benefits:
- Medical, Dental, Vision
- Life Insurance and AD&D
- FSA / HSA
- Accident
- Critical Illness
- Hospital Indemnity
- Supplemental Health Insurance
- EAP
- Pet Insurance
- 11 Paid Holidays
- Flexible PTO
- 401K
Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.