Call Center Registration Specialist (Full-time, Monday - Friday, Days)

Organization Overview, Mission, Vision and Values

Washington Regional Medical System (the “System”) is our region’s only locally governed, community-owned, not-for-profit healthcare system. The System includes a 425-bed acute care hospital known as Washington Regional Medical Center (the “Hospital”) which is located in Fayetteville, Arkansas. The Hospital is supported by the System- including primary, specialty and urgent care operations - that span across Northwest Arkansas into Harrison and Eureka Springs. Being heavily supported and invested in our community makes Washington Regional a unique employer, encouraging staff to give back to the community in which we live and work … and give back to each other.

Washington Regional Mission, Vision and Values prove to be a firm foundation and inspiration from which we fulfill our purpose.

Mission: Washington Regional is committed to improving the health of people in communities we serve through compassionate, high quality care, prevention and wellness education.

Vision: To be the leading healthcare system in Northwest Arkansas --- the best place to receive care and the best place to give care.

Values: To treat others – patients and their families, visitors, physicians, and each other – as we would want to be treated.

Position Summary

The role of the Call Center Registration Specialist reports to the Manager of Pre-Admissions. This

position is responsible for pre-registering patients with pre-scheduled services.

Essential Position Responsibilities

• Maintain effective working relationships with internal and external clients
• Assist patients with pre-registering for appointments by obtaining insurance information, collecting payments, and patient demographic information
• Enter collected information into appropriate software system
• Verify insurance eligibility and benefits
• Review information entered into electronic medical record and billing software to ensure accuracy
• Other duties, as assigned

Qualifications

• Education: High school diploma or GED
• Licensure and Certifications: N/A
• Experience: Previous experience with medical billing, coding, or preferred.

Work Environment: This position will spend 80% of time sitting while performing work in a standard office environment and 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs.