Call Center Rep -1130-8PM M-F

We are seeking empathetic, patient, and service-oriented Call Center Representatives to join our team. In this role, you will be the first point of contact for our members, providing assistance with transportation scheduling, inquiries, and problem resolution. Your compassion and commitment to helping others will directly impact the lives of individuals in need of dependable transportation for healthcare and daily support.

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Key Responsibilities

• Answer inbound calls with professionalism, empathy, and active listening.

• Schedule, modify, or cancel transportation requests efficiently while ensuring accuracy.

• Provide clear communication and reassurance to members, many of whom may be elderly or have health challenges.

• De-escalate concerns and resolve member issues with patience and compassion.

• Document all interactions thoroughly in accordance with company and client policies.

• Collaborate with dispatchers, drivers, and healthcare partners to ensure timely and quality service.

• Uphold LCP Transportation’s core values of care, reliability, and respect in every interaction.