Call Center Representative

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgement.

• Minimum of 1 year of experience in a call center
• Strong phone and verbal communication skills along with active listening skills
• Familiarity with CRM Systems
• Experience using IVR/ACD (Five9, Cisco, etc)

All your information will be kept confidential according to EEO guidelines.