Call Center Representative

Key Responsibilities:

• Answer and return patient calls in a professional and timely manner
• Schedule, reschedule, and cancel appointments for Allergy & Asthma, Plastic Surgery, Dermatology, ENT, and Audiology
• Obtain and accurately enter patient demographic and insurance information
• Manage incoming referrals and assist with coordinating patient appointments
• Assist patients with general appointment, balance, and payment questions, as appropriate
• Route clinical, billing, and other inquiries to the appropriate department or staff member
• Maintain patient confidentiality and follow HIPAA requirements