Call Center Representative

Essential Duties & Responsibilities (included but not limited to)

The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice.

• Acts as a full-time operator on a one or multi-position switchboard.
• Handles complaints and difficult problems arising out of the operation of the switchboard.
• Provides callers with routine non-technical information and refers to other questions to proper persons.
• Performs related clerical/typing responsibilities associated with the switchboard.
• Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System)
• Implements regulations and directives regarding the provision of switchboard services.