Call Center Representative

POSITION OVERVIEW

• The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.

• The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

• The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.

• The Candidate shall track inquires, questions and answers and provide resolution.

• The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.

• The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.

• The Candidate shall maintain and update Various On-Call Schedules.

• The Candidate shall operate monitor and responds to fire and smoke alarms.

• The Candidate shall provide directory information for both internal and external caller through computer system

• The Candidate should have ability to handle busy switchboard and emergency situations.

• The Candidate should provide best customer service at all times while using good discretion and judgment.

• The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.