Call Center Representative

GENERAL DESCRIPTION:

The Call Center Representative (“CCR”) is responsible for providing exceptional customer service through the American National Bank & Trust (“ANB&T”) Call Center. The CCR provides assistance for our customers and employees via telephone, when they have questions or concerns regarding their account(s) with us. The CCR must handle all calls in a professional, pleasant, informative and courteous manner.

ESSENTIAL FUNCTIONS OF JOB:

1. Assist customers with various account needs, (i.e. check orders, deposit slips, debit cards).

2. Assist with debit card issues, including fraudulent transactions and disputes.

3. Call customers for returned check orders and returned bank mail with incorrect addresses.

4. Assist customer with returned checks and stop payments.

5. Perform teller assist transactions related to the Interactive Teller Machine (“ITM”).

6. Assist customers with online banking and bill pay issues.

7. Take domestic and international wire instructions for customers.

8. Perform checks and balances for other CCRs.

9. Update customer account information, such as address, email and phone number(s).

10. Set up and maintain business online banking customers.

11. Perform all other duties as required or assigned