Call Center Representative (Bilingual)
Shifts: 11:00-7:00 pm (In Office Position Only)
Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine’s list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.
Definition:
Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.
Specific Duties:
- Handle a portfolio of self-pay AR accounts.
- Initiate outbound calls to customers to request payment and or insurance information.
- Investigate claim discrepancies and resolve billing issues.
- Receive inbound calls from customers.
- Assist customers in understanding their medical bills and insurance coverage.
- Address patient inquiries, provide payment options, and set up payment plans if necessary.
- Verify insurance eligibility and coverage.
- Track and document all communications and actions taken for each account.
- Ensure compliance with HIPAA regulations and healthcare industry standards.
- Maintain detailed and accurate records of all interactions and transactions.
- Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
- Perform any other related duties as assigned.