Call Center Representative (Bilingual Voice Support Specialist)
Description
Location: Colombia
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports To: Team Leader
About Influx
Influx provides 24/7 on-demand customer service for world-class tech brands and digital platforms. Powered by a global, remote-first team, we deliver high-impact support solutions that help innovative companies scale.
About the Client:
Our client is a leader in the audio and in-store media tech space, delivering music streaming and sound management systems for businesses worldwide.
Role Summary:
We are looking for tech-savvy, bilingual (English/Spanish) Voice Support Agents to join our team. In this role, you will assist clients with streaming setup, hardware support, and service inquiries, delivering a professional customer experience over the phone.
Key Requirements
Core Must-Haves
- Language: Advanced English and Spanish fluency (B2+ or higher) with excellent verbal and written skills.
- Experience: Proven track record in voice-based customer support.
- Core Skills: Strong active listening, coachability, and ability to follow complex technical instructions.
- Work Setup: Quiet workspace with a dedicated noise-canceling headset.
Technical Hardware Specs (BYOD)
- OS: Windows 10 or higher (No Chromebooks, Macbooks or Linux).
- Processor: Intel Core i5 (10th Gen or higher) or equivalent.
- Memory: Minimum 8GB RAM.
- Internet: High-speed connection (minimum 50 Mbps download & upload).
Nice-to-Haves (Bonus Qualifications)
- Prior experience with Salesforce or similar CRM tools.
- Basic understanding of audio hardware (PA systems, speakers, amplifiers) or IoT systems.
- Familiarity with reading basic scripts or code snippets (Python, JavaScript, etc.).
- A passion for music and familiarity with streaming services like Spotify or Apple Music.
Key Responsibilities
- Handle inbound and outbound customer inquiries via voice channels.
- Troubleshoot technical issues regarding streaming solutions and audio hardware.
- Maintain accurate records and account updates in internal systems.
- Escalate complex technical tickets to internal teams as needed.
Why Join Influx?
- Growth: Continuous learning, upskilling, and guidance from an elite leadership team.
- Culture: A diverse, inclusive, and people-first workplace built on kindness and accountability.
- Perks: Performance-based incentives and exposure to cutting-edge audio tech.
Recruitment Safety Note: Influx never charges fees during the hiring process. All official emails come from the domain @influx.com.