Call Center Representative

Job Type: Full-time
Experience: 0–2 years
Job Field: Customer Care / Client Service
Application Deadline: November 18, 2026

Key Responsibilities

• Handle incoming calls and respond to client enquiries professionally.
• Attend to messages received through the company's official WhatsApp line, website, and social media platforms.
• Provide accurate information about services, procedures, pricing, and operating hours.
• Handle appointment enquiries and guide clients on available services.
• Maintain knowledge of the organisation's services and operational procedures.
• Record client enquiries, complaints, and requests, ensuring proper follow-up.
• Escalate medical, technical, and unresolved enquiries to the relevant departments.
• Maintain professionalism and confidentiality in all client interactions.

Requirements

• Bachelor's degree or HND in any relevant discipline.
• 0–2 years of experience in call centre operations, customer service, or a similar role.
• Previous experience in a healthcare facility, hospital, or diagnostic centre is an added advantage.

📧 Apply via: career@eclinic.ng
Email Subject: Call Center Representative