Call Center Representative

Open 18d

Assistance Coordinator – Global Healthcare & Travel Claims

Location: Remote (Indianapolis Office)
Contract: Full-Time | Monday to Friday
Schedule: 1st and 2nd shifts available between 8:00 AM - 8:00 PM

Make a Global Impact with IMG

At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.

If you’re passionate about helping people and thrive in a fast-paced, customer-focused environment, this is your chance to make a difference on a global scale.

What You’ll Do

As an Assistance Coordinator, you’ll be the first point of contact for customers who need support with holistic queries and travel claims. Your role is all about delivering exceptional service and ensuring every interaction counts.

Key Responsibilities:

Handle a high volume of inbound and outbound communication (phone, email, chat) with professionalism and empathy
Answer benefit questions, update policies, and assist with new and existing claims
Document interactions accurately in our CRM system
Collaborate with team members and mentor new hires when needed
Support special projects and tasks as assigned

What We’re Looking For

1+ year of customer service experience with strong problem-solving skills
Proficiency in Microsoft Office Suite
Excellent communication skills—both written and verbal
Ability to multitask in a fast-paced environment
Global awareness and a genuine passion for helping people
Positive attitude, resilience under pressure, and attention to detail

Perks & Benefits

A diverse, inclusive, and globally connected team
Comprehensive benefits package (Medical/RX/Dental/Vision)
401(k) with company match
Paid Time Off + Company Holidays
Free parking & on-site fitness center
Casual dress environment
Tuition reimbursement plan

Ready to Build Something Extraordinary?

Join a team that’s making a difference worldwide. Apply now and take the next bold step in your career with IMG!

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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