Call Center Representative
**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.**
Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day.
In addition to Competitive Pay, this position is eligible for a variety of benefits including:
- WORK LIFE BALANCE: Paid Time Off & Holiday pay
- HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans
- SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match
- INSURANCE: Company paid Life Insurance
- OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets!
- LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits
- ADDED VALUE: Training & Development Program, Tuition Reimbursement
Job Summary
The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.
Main Responsibilities
- Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
- Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
- Responds to customer requests or concerns, research problems and initiates problem resolution.
- Performs general clerical tasks; maintains and updates customer records.
- Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
- Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
- Other duties as assigned.