Call Center Representative (Monterrey)
Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.
Position: Customer Service, Billing, and Soft Collections Representative
Job Description:
Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service, Billing, and Soft Collections Representatives to join our team. We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat.
- Resolve billing inquiries and discrepancies efficiently.
- Conduct soft collections calls to assist customers with payment arrangements.
- Handle high call volumes while maintaining quality and accuracy.
- Collaborate with team members to meet performance metrics and goals.
- Document customer interactions and maintain accurate records.
What We Offer:
- Paid training to ensure your success.
- Competitive hourly pay with a monthly performance bonus.
- Paid sick time and law-mandated benefits.
- Additional benefits, including pantry vouchers, major medical insurance, and savings funds (optional).