Call Center Representative - PT

Purpose

The Customer Service/Call Center Representatives are responsible for making outbound calls and assisting donors with general inquiries and the scheduling of donations.

Responsibilities

• Responsible for ensuring a superior level of customer service is provided to all callers.
• Make outbound calls to solicit for donations.
• Verify donor information as presented in computer system/database.
• Completes necessary paperwork to update/correct/modify any information needed.
• Maintains databases and spreadsheets of tracked information, receipt requests, special instructions.
• Other projects as assigned by Supervisors.