Call Center Representative
GG Media is seeking a Call Center Representative to join our Birmingham team.
In this role, you will communicate directly with customers, provide accurate information, assist with inquiries, and help ensure every interaction is handled professionally and efficiently. The ideal candidate is confident, organized, personable, and comfortable communicating over the phone.
This position offers an excellent opportunity to develop valuable communication, customer service, and problem-solving skills while growing within an expanding organization.
Responsibilities
Handle inbound and outbound customer calls in a professional manner
Assist customers with questions, requests, and general inquiries
Provide clear and accurate information regarding company services
Identify customer needs and offer appropriate solutions
Maintain accurate records of customer interactions
Follow established communication and service procedures
Resolve routine concerns while maintaining a positive customer experience
Escalate complex situations to the appropriate team when necessary
Meet individual and team performance expectations
Collaborate with team members to maintain consistent service standards
Strong verbal and written communication skills
Professional and confident phone presence
Customer-focused and solutions-oriented attitude
Strong listening and interpersonal skills
Ability to communicate clearly and professionally
Good organizational and time-management skills
Comfortable working in a fast-paced environment
Ability to manage multiple conversations, tasks, and priorities
Basic computer and data-entry skills
Reliable, adaptable, and willing to learn
Ability to work independently and as part of a team
Competitive salary of $33,000 – $38,000 per year
Professional growth opportunities
Opportunities to develop customer service, communication, and business skills
Supportive and collaborative work environment
Career development opportunities within a growing company
Structured training and ongoing professional development
Full-time employment
Opportunity to build valuable experience in customer communication and operations