Call Center Representative
The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.
Call center and phone customer service experience highly preferred
Bilingual preferred: Fluent in English and all languages
Stoughton office location
3 months required in person for training, hybrid after training
Full time, 35 hours a week
Monday - Friday, 8:30am - 4:30pm
Essential Functions
Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
Ability to learn, retain, and apply information based on training materials, which support program related topics
Liaison to other departments within the company
Competencies
Ability to multitask
Speak on call while reading notes
Utilize appropriate modules for research purposes
Engaging the caller while researching
Notation during the call
Professional, friendly and understanding of the consumer’s situation
Attentive to details
Ability to work efficiently as a team player
Ability to work independently
Working ability to problem solve
Punctual and dependable
Preferred Experience
Call Center and customer service experience highly preferred
Bilingual a plus
Required Education
High School Diploma or equivalent
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel
No travel is required for this position.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.