Call Center Representative (Tier 1) with Security Clearance

Position: Call Center Representative Location: Washington, DC Duration: Long Term Work duties are performed remotely except on site presence is requested. The call center is open 24/7/365, thus weekend and holidays availability are expected. Duties: * Provide first-level troubleshooting support, problem resolution and walk the user through a series of steps to determine the nature of the problem. * Providing telephone, email and walk-in support to the client end-user community. * Creating, upda…