Call Center Sales Manager
NewBe an early applicantCall Center Sales Manager
Jack Schroeder and Associates, LLC
Fort Myers, FL
About Us:
At Jack Schroeder and Associates (JSA), we take pride in fostering a supportive environment where our employees' dedication directly impacts the exceptional service we provide to our partners. For over 50 years, we've stood out as a brokerage that goes above and beyond to support our agents. With an unmatched back-office support system, advanced technology, and a dedicated team, we make doing business easy and efficient.
Primary Responsibilities:
Are you a high-energy, results-driven leader who knows how to ignite a room and inspire a team to crush their goals? We are looking for a Call Center Sales Manager to lead, motivate, and scale our high-performing our recruitment team. In this fast-paced, high-volume environment, you will be the driving force behind achieving our sales, membership growth, and independent agent recruitment objectives.
You will oversee the acquisition of new independent agents and agencies, while aggressively driving expansion opportunities with existing partners. As a master motivator, you will provide strategic direction, daily high-energy coaching, and operational oversight to ensure the team consistently smashes its KPIs while maintaining compliance standards and an exceptional partner experience.
What You Get To Do:
- Ignite and Motivate: Lead, coach, and energize a team of Call Center Recruiters, fostering a high-octane, competitive, and supportive culture that smashes daily, weekly, and monthly growth goals.
- Drive Inbound/Outbound Excellence: Guide team members through aggressive outreach campaigns, including high-volume cold calling, warm lead follow-ups, and prospecting to rapidly expand our agent network.
- Set the Bar: Establish daily performance metrics, call-volume expectations, and accountability standards that align with company growth targets.
- Pipeline and CRM Mastery: Monitor call center metrics (talk time, conversion rates, wrap-up time) and maintain strict oversight of CRM processes to ensure accurate, real-time pipeline tracking.
- Live Coaching: Conduct live call monitoring, side-by-side coaching, and regular performance huddles to sharpen sales pitches, handle objections, and close deals.
- Expand Market Share: Oversee the recruitment of new independent agents and agencies, while strategically cross-selling existing agents on additional carriers and product lines.
- Cross-Functional Collaboration: Partner with Sales, Operations, Compliance, Marketing, and Carrier Relations to optimize lead generation, streamline workflows, and maximize recruiting effectiveness.
- Analyze & Pivot: Dive into call analytics, conversion trends, and market opportunities to identify areas for rapid growth and process improvement.
- Scale Training Programs: Develop and execute high-impact training modules, script enhancements, and onboarding processes that get new hires producing results quickly.
- Conquer Peak Seasons: Rally the troops and optimize resource allocation during high-volume enrollment seasons (including AEP) to ensure maximum productivity and flawless execution.
- Stay Sharp & Compliant: Keep the team ahead of the curve on industry trends, carrier updates, and regulatory requirements to ensure sales pitches are both highly effective and fully compliant.
What We Offer
At JSA we recognize how critical our team’s hard work and dedication is in providing our partners with exceptional service. We are proud to offer our employee’s a competitive salary and benefits!
At JSA we recognize how critical our team’s hard work and dedication is in providing our partners with exceptional service. We are proud to offer our employee’s a competitive salary and benefits!
- Competitive salary tailored to your experience
- A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
- Half-day Fridays from January through September, with full-day pay, to support work-life balance
- Paid company holidays
- Opportunities for professional development to grow your skills and advance your career
Qualifications, Skills & Abilities:
- Strong leadership, coaching, and employee development skills.
- Ability to build and maintain effective professional relationships with agents, agencies, carrier partners, and internal stakeholders.
- Strong strategic thinking and problem-solving abilities.
- Ability to manage multiple priorities, projects, and deadlines while maintaining high-quality results.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong organizational and analytical skills with attention to detail.
- Ability to motivate teams and drive performance through accountability and positive leadership.
- Knowledge of recruiting, sales pipeline management, and relationship management best practices.
- Proficiency with Microsoft Office Suite, CRM systems, and Salesforce preferred.
- Self-starter with the ability to work independently and make sound business decisions.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.